Maximise Productivity
Priority access to expert engineers and preventive maintenance that keeps your platform running.
Predictable Budgeting
Flexible service agreements with defined costs over 2–3 years — no surprises.
Full Lifecycle Support
From installation and verification to relocation, refurbishment and consumables.
Protect uptime. Control cost. Extend lifetime.
oneservice is your trusted, independent partner for liquid handler service across Life Science, Diagnostics and Medical laboratories. One partner for service agreements, preventive maintenance, verification, pre-owned instruments and compatible consumables — for Hamilton, TECAN and Dynex systems.
Systems We Service
Expert, independent support for the most widely used automated liquid handling and diagnostic platforms.
Microlab STAR & STARlet
- Microlab STAR
- Microlab STARlet
- Core 1 & Core 2 · 4 / 8 / 16-channel
- 96 / 384 Multi-Probe Head configurations
Freedom EVO Series
- Freedom EVO 75
- Freedom EVO 100
- Freedom EVO 150
- Freedom EVO 200
DS2 & DSX
- DS2 — 2-plate automated ELISA
- DSX — 4-plate automated ELISA
- Immunoassay & diagnostics workflows
- Service, parts & verification
Complete Service Portfolio
From installation to relocation — covering every stage of your instrument's life, for every system we support.
Preventive Maintenance
Scheduled inspections, module checks and documentation to keep your platform productive and minimise unplanned downtime.
Service Agreements
Flexible Standard, Full Cover and Premium Cover options for predictable cost control and priority engineer access.
Installation & Verification
Professional setup, traceable performance verification, volume calibration and compliance-ready documentation.
Lab Moves & Reinstallation
Decommissioning, transport coordination, reinstallation and full performance re-verification at the new site.
Refurbished & Pre-Owned
Tested, performance-verified refurbished STAR, STARlet, EVO and Dynex systems at a fraction of new cost.
Compatible Robotic Tips
Filtered and non-filtered tips compatible with Hamilton, TECAN and Dynex — supplied alongside your contract.
Flexible Coverage Tiers
Priority access to expert service — from basic pay-per-use support to all-inclusive protection.
Standard Service
Pay-Per-Use
- All labor, travel & expenses as flat fees
- Full documentation provided
- Module maintenance on request
- Preventive maintenance on request
- Flexible scheduling
Full Cover
Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & volume verification
- 2nd Business Day response guaranteed
- Complete documentation
- Common spare parts included
Premium Cover
Defined cost budgeting · 2–3 years
- All spare parts, labor & travel
- Annual preventive maintenance & volume verification
- Desired 1st Business Day response
- 2nd Business Day guaranteed
- Complete documentation
| Feature | Standard | Full Cover | Premium Cover |
|---|---|---|---|
| All labor, travel & expenses | ✓ | ✓ | ✓ |
| Preventive maintenance / year | On request | ✓ | ✓ |
| Volume verification | On request | ✓ | ✓ |
| Response time | Not available | 2nd BD | 1st BD* |
| Full documentation | ✓ | ✓ | ✓ |
| Common spare parts** | — | ✓ | ✓ |
| Defined cost budgeting | — | ✓ | ✓ |
* 1st BD response is the desired target; 2nd BD guaranteed. | ** Accessories, modules and 96/384 Multi-Probe Heads not included.
Compatible Robotic Tips
oneservice supplies high-quality consumables fully compatible with Hamilton, TECAN and Dynex pipetting technology — a reliable, cost-effective alternative to OEM consumables, delivered conveniently alongside your service contract.
- Compatible filtered & non-filtered tips
- Standard and low-retention formats
- Multiple volume ranges supported (10 µl – 1000 µl)
- Cost-effective alternative to OEM consumables
- Order conveniently alongside service contracts
Refurbished & Pre-Owned Systems
Access high-quality refurbished Hamilton, TECAN and Dynex systems — fully tested and verified at a fraction of new instrument cost. Every system is refurbished to OEM standards and performance-verified before delivery.
- Refurbished to OEM standards
- Performance-verified before delivery
- Service history available
- Compatible service agreements
- Flexible configurations available
Redefining Service Excellence
Priority Expert Access
Priority access to expert service engineers for your liquid handling platforms.
Full Lifecycle Support
From installation and verification to relocation and refurbishment.
Simplified Operations
Service agreements and consumables supply to simplify budgeting and operations.
Our Locations
oneservice Ltd.
Units 5 & 6, Stiltz Building
6 Ledson Road, Manchester
M23 9GP, United Kingdom
oneservice Inc.
12801 N Stemmons Fwy, Suite 710
Farmers Branch, Dallas
Texas 75234, USA
Ready to protect your investment?
Talk to our independent service team about agreements, preventive maintenance, refurbished systems and compatible consumables for your Hamilton, TECAN or Dynex platform.
Contact Us ↗